Easy Returns and Exchanges

At Blue Water Jewelers, we try to make every shopping experience unforgettable. We want you to be thrilled with your purchase from Blue Water Jewelers and tell others to shop with us too!

Therefore, we offer a 5 day full refund from the date of delivery or a 14 day exchange, on any purchase that shows no wear. Simply give us a call within 5 days of recipe and we will happily exchange or refund your money, no questions asked! Please include the original or a copy of the receipt with any return. If your purchase does not fit properly we will make as many adjustments as necessary to ensure a proper fit. To obtain authorization for a return call 904-829-5855.


**Please note, purchases made in our St Augustine, FL store and not on-line are subject to our standard in store return policy printed on your receipt.

Designer Engagement Rings & Designer wedding bands are made to order items (custom orders) and are not eligible to return.

**Custom orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the deposit/payment towards your order is non-refundable.

How do I make an exchange?
Simply call 904-829-5855 to obtain an RA# (Return Authorization #)  Please securely pack and seal the return merchandise.

Where do I send my return or exchange?
Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:

500 Anastasia Blvd
St. Augustine, FL 32080

Be sure to include the original diamond certificate for any diamond purchase. A fee of $75 will be applied for any diamond returned without it's original certificate.

Our Lifetime Diamond Guarantee

At Blue Water Jewelers we offer a lifetime loose diamond upgrade guarantee. If you purchase a loose diamond from Blue Water Jewelers and want to trade it in later, we will give you 100% of your original purchase towards the purchase of a new diamond of greater value. This guarantee is for diamonds only, not mountings.*

* Setting charge extra. The diamond being upgraded must be in its original condition free of any chips or scratches, and also must be accompanied by it’s original laboratory report and /or BWJ appraisal.  The upgraded purchase must be 50% larger and of equal quality or better.

Also included:

·       Free sizing

·       Free cleaning

·       Free appraisal for insurance purpose

·       Free maintenance and inspection

·       Free insurance for one year (certain restrictions apply, see store)

·       Friendly service with a smile

We look forward to serving all your jewelry needs.