Frequently Asked Questions
Do you offer custom jewelry design services?
Absolutely, we are pleased to offer bespoke jewelry design services. At our jewelry store, a master jeweler is available on-site to create unique, custom pieces tailored to your desires and specifications.
What is your return or exchange policy?
While we do not offer refunds, we are delighted to provide an exchange option for any purchases made within 30 days, applicable to our in-store merchandise.
Can you resize rings or modify jewelry I purchase or already own?
Yes, we provide expert jewelry resizing and modification services for items purchased from our collection and previously owned. Trust our skilled artisans to maintain the integrity and beauty of your pieces!
Do you provide jewelry repair services?
We offer comprehensive on-site jewelry repair services, ensuring that each piece is meticulously restored to its original splendor by our experienced craftsmen.
How should I care for and clean the jewelry I purchase from you?
Proper care for each piece of jewelry may vary; therefore, we invite you to consult with our knowledgeable staff for tailored advice or allow us to maintain the luster of your jewelry with our complimentary cleaning service.
Do you offer any warranties or guarantees on your jewelry?
We provide a lifetime warranty on all our bridal jewelry collections, excluding the center stone. This warranty covers cleaning, repairs, sizing, and replacing lost stones, ensuring your piece remains as timeless as your memories.
Are your gemstones and metals ethically sourced?
Yes, we only work with reputable companies and can provide any information requested.
Can you appraise my jewelry or provide certification for the pieces I purchase?
We offer complimentary appraisals for items purchased from our store. Appraisals for outside merchandise start at $125 per item.
Do you have a layaway or financing plan available?
While layaway is not available, we offer a variety of financing plans to accommodate your purchase, including options with up to five years of interest-free financing. We invite you to visit us and apply!